No one is willing to help. I’m hoping I am not alone and there is an easy fix!

Use the system log to record what happens when the router starts. He instead connected the Telstra - 333551 I can't get the modem to connect to TPG. I have contacted TPG chat support (after waiting an age) who have confirmed the user name and password I am using is correct (so they say). posted 2017-Feb-12, 4:20 pm AEST posted 2017-Feb-12, 2:10 pm AEST D6220 worked fine up until a week ago and then just stopped. Am I right in thinking that my current router, a Netgear d6200 will be incompatible when I change to NBN FTTN next week?Although if you follow the links, netgear say any modem/router with a gigabit wan port can connect. The logs on the device are next to useless, so not much help in troubleshooting. Have the Netgear plugged into the wall socket or NBN connection box (if you have one); it can detect the type of network it's on, which may help. "frustrating" enough to drive to to consult the product> [...] when I connect the Ethernet cord from the nbn box to this unitThis confirms that the D6220 is not good as a modem but is fine as a router.

> [...] Previously this unit worked great on my adsl connection [...]I'm using this router for my FTTC connection as well. I'm using a Netgear D6220 to connect to NBN FTTB with iinet.

Copyright © 2020 TPG Internet Pty Ltd ABN 15 068 383 737 - All Rights Reserved | Thanks in advance.

Plug in the power cable and turn your D6220 on using the Power button. This confirms that the D6220 is not good as a modem but is fine as a router.

My service had been connected for over a month before it dropped out for no apparent reason.

Connect a device to your D6220 via WiFi or Ethernet cable and go to http://192.168.0.1. I have the same problem. last updated – posted 2016-Jul-29, 4:06 pm AEST posted 2016-Jul-29, 4:06 pm AEST User #451263 1826 posts.

I can connect the TPG supplied Huawei router and it works fine.So intsead of going to someone elses place, can I plug it in at my place and get TPG to perform diagnostics at their end? Do you have the Netgear manual?

NBN FTTB / FTTN: NBN FTTC: NBN HFC: NBN FTTP / Wireless / Satellite: Netgear RAX80 Netgear RAX120 Netgear D7000 Netgear D7800 Netgear D6400 Netgear Orbi RBK50 D-Link DSL-4320L D-Link DSL-G225 D-Link COVR-1102 ASUS RT-AC68U ASUS DSL-AC68U AVM Fritz!Box 7490 AVM Fritz!Box 7390 I have an open ticket number and waiting on technician to contact (having to hotspot from my phone and been a number of days). IP shows 0.0.0.0. Upgrded to latest firmware but didnt fix it. The list below details supported modems and their available nbn™ connections. Just buy a …

Ensure your NBN Connection Device is turned on.

The modem router offers dual band connectivity, so you can connect with your high power devices, as well as your smartphones and portable devices. Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you The current TPG service and support is making the internet unusable and I, like others are needing it for work purposes in the current environment It's like TPG has just hobbled these devices.

After days of … sorry my mistake, can connect only with FTTP, FTTH, HFC, Fixed wireless and Satellite, NOT FTTN. Not a very detailed description of that device.

Remember, you will also need to check with your ISP for their specific PPOE settingsAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Re: AC1200/D6220 NBN FTTC setup

It offers extremely high performance in wireless coverage for large homes with 10 or more devices. AC1200/D6220 NBN FTTC setup For FTTP, HFC, FTTC and Fixed Wireless connections a WAN enabled router is required. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Netgear D6000 AC750 NBN Capable? But only as a router. What is an NBN network and is my NETGEAR DSL modem router compatible?

Follow this guide. Sammells. I haven't contacted TPG yet, but by the sounds of your expereince, it won't help much.Please help! Currently using the TPG provided TP-LINK Archer VR1600v modem and expereiencing continual drop outs which is making using the service impossible to use.

Internet has the D6220 manual.https://www.downloads.netgear.com/files/GDC/D6220/D6220_UM_EN.pdfNBN - FTTB - connection with Netgear AC1200 - D6220 modem.You may report this issue with your modem manufacturer to further check on what happened with your device.It is better to use the TPG supplied modem to avoid further issues with the connection. Here is a quick overview of the cable setup for this connection type. Netgear D6220 NBN FTTN doesn't connect to internet I've been without internet for 5 days. posted 2017-Feb-12, 2:10 pm AEST Anyone who wants to buy a router for this type of NBN should steer clear of modem/routers like the D6220. TPG will not do such things to any third party devices as we aim for our customers to be satisfied with our service.Do you have the Netgear manual? So Netgear is correct, almost, in saying that the D6220 is compatible with this type of NBN. The NETGEAR AC1200 WiFi High-Speed DSL Modem Router with dual band Gigabit is an incredibly fast modem router delivering AC1200 WiFi and Gigabit Ethernet speeds.

Appreciated! But you can deal with that later.So Netgear is correct, almost, in saying that the D6220 is compatible with this type of NBN. edited : cause i didn't read it all.

Very frustrating.

I have also used a local IT Technician who has carried out investigation, reviewed all settings and agrees that the issue appears to be with a ISP Username or Password. I have confirmed that the device is NBN compatible with FTTNAny assistance on setting up the D6220 would be greatly received.

Now that I have gone over to NBN FTTC with belong I cannot get the internet to connect. Archive View Return to standard view. Common problem is having to reconnect and getting No Internet, Secured status.