The struggling department store chain called i… You can find the details of these items and how to return them in the section above called 'Check whether you need to return your item in a certain way'.There are some items you need to send back to us in a certain way. We'll refund the cost of your item back onto the gift card you paid with, so please keep hold of it until you're sure you want to keep what you bought. FOUR more Debenhams stores will not reopen after the UK comes out of lockdown, the chain has confirmed. Until the collection has taken place or the item has been returned to us, you will be required to keep the item in the same condition as it was in when delivered to you. Smaller items can be collected, larger ones will have to wait until stores reopen. Please allow 14 days for the refund to be credited to your account. To arrange collection for items for Ashley Wilde, Montgomery, Joshua Thomas and Swish Curtain Poles weighing more than 5kg, contact the customer service team on 01744 853570 (Call charges vary according to your service provider). But we've also listed the items you can't return here:Some of our partnership websites also have special processes for returning items or do not accept returns. Rugs are free of charge to return but require to be collected by courier, to book a courier please contact Beauty club, Gift cards and vouchers policiesCustomer ratings and reviews terms & conditionsYou will be responsible for the cost of returning the item. The refund will be processed once goods have been collected and received back into our warehouse. vectr.voucherexpress.co.uk/debenhamsbusiness/Products/Vouchers.aspx Amy Butler, Barbara Hulanicki, Fresco, Graham & Brown, Graham & Brown Platinum, Kelly Hoppen, Laurence Llewellyn-Bowen, Marcel Wanders, Monsoon Home, Reggie Yates Photography, Superfresco, Superfresco Easy, Superfresco Paintables. Instead, we'll send you an email once your refund has been processed. We are unable to process a refund onto a card without the cardholder present; if you do not have the card you have paid with, the refund will be applied to a gift card. Most items can be returned to us in-store, sent back to us free-of-charge using the Hermes delivery service or can be sent back using a postal service that you've paid for. Therefore, we regret to inform you that we will be unable to offer a VAT refund for your online purchases.Customer ratings and reviews terms & conditionsAll total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. What is Debenhams's return and exchange policy? If the item(s) you ordered arrived damaged or faulty please We'll put the money straight back onto your card, but it could take 3 to 5 working days to show in your account. There are thousands of locations throughout the UK, open early until late 7 days a week.You can return most items to us for free instore or through My Hermes. Debenhams intends to reopen as many stores as possible once the lockdown restrictions are lifted. We are unable to process a refund onto a card without the cardholder present. Lines are open Monday to Friday 09.00 to 17.00, alternatively email Before you get started, please note that there are some items that you won't be able to return through Hermes. But the items we've listed below have to be returned to us in a certain way and this may be a service that you'll need to pay for. Please contact Find your stores opening times by using our Store FinderCopyright © Debenhams Retail Ltd. All rights reserved. Be aware that some of the stores only accept faulty and misdescribed items or items covered under warranty. Key details you need to know. Click on each item for more details.Due to the high value of these products please call 0800 030 4201* or email [email protected] to arrange a courier collection.We do not offer exchanges for items bought online. Lines are open Monday to Thursday 08.30 to 18.30, Friday 08.30 to 17.30 If any part of your order arrived faulty or damaged, we'll refund your whole delivery charge. Subject to exceptions , Debenhams is happy to exchange or refund your purchase within 28 days of delivery, for Click & Collect orders the 28 days starts after you have received your 'Order Ready for Collection' email.