Need to contact us using Braille, audio or large print? DWP and other government departments are implementing a conversion campaign to encourage POca customers to convert to an alternative account to receive payment of pensions, benefits and tax credits. To check which accounts are accessible at the Post Office and for more information on this please click here If you have any questions  regarding switching your payments please contact the Department for Work and Pensions helpline on 0800 085 7133 (textphone 0800 085 7146). In addition, customers who convert from POca onto a mainstream bank account can continue to withdraw cash in their local post office through our Everyday Banking products. Monday to Friday 8.15am to 6pm | Saturday 8.30am to 7.15pm | Sunday Closed If you need further advice about your payment options please call DWP on 0800 085 7133 (textphone 0800 085 7146). Get in touch Find out more about  Everyday Banking (https://www.moneyadviceservice.org.uk/en)Once you are satisfied that all your payments are now being received into your new account, it is important that you close your POca account so that we can transfer any remaining balance from your POca account to your new bank account.If you cannot access a bank, building society or credit union account you don’t need to do anything at the moment - the government is planning to replace the Post Office card account with a new service and Post Office will support you with transferring your account before November 2021. Complete the form and take it to a Post Office branch who will check the details and forward it for processing. We will ask you some security questions once you have passed these we will be able to send you a letter to give to your agent which will allow them to pick up their card at the nearest Post Office, you will also receive a PIN for your agent. Post Office card account is a product provided by Post Office Limited on behalf of the Department of Work and Pensions (DWP).View all Letters & Parcels product FAQs and contact options: We are now able to accept nominations for a permanent agent over the phone, to apply please call 03457 22 33 44, please ensure you have the full name and date of birth of the person you wish to add to your account. Post Office Money ID and Income Verification Photocard Driving Licence Application

Post Office and the various government departments (who pay your benefits and pensions) will be writing to you over the next 2 years to inform you of this change.If you are the executor claiming a deceased’s estate you will also need to supply a copy of the death certificate. If you already have a bank account or could open one, you will need to start using that account instead.Yes, almost all UK banks can be accessed at any of our 11,500 branches, where you will be able to withdraw money, pay in cheques and cash as well as check your balance. For general enquiries please call - 0345 722 3344.There are currently no details of the new (replacement) service. To ensure that your payments can continue to be paid, you will be required to take one of the actions detailed below:For general enquiries, complaints or feedback please contact us using our form:You can pick up an account closure form, P6703, from your local Post Office, or call the contact centre 0345 722 3344 to have a form sent to you. You can switch your payment to a different account via the DWP helpline on 0800 085 7133 (textphone 0800 085 7146). This means  after this date you will no longer be able to receive your pensions, benefits or tax credits into your POca. Online: Fill in this form for general enquiries or feedback regarding Post Office products or services. Alternatively Textphone us: 0345 722 3355.

Details of this new service will be provided by DWP before November 2021.

If you cannot open an account, there will be a replacement product and Post Office will help you move to the new product before November 2021.This line cannot accept general enquiry calls, if you have a general enquiry please call 03457 22 33 44.Almost all UK bank accounts are already accessible in your local Post Office, allowing you to withdraw cash and check your balance from your regular Post Office branch, as well as deposit cash and cheques. If you're unable to find what you're looking for and your query is urgent then call us using the relevant number above.