Maybe less outsourcing of customer services and more taking care of customer's needs. When you do get through to someone they just hang up on you. However Virgin customers may wish to consider purchasing their own router, as reviews of the Super Hub 3 complain about poor Wi-Fi speeds and a very limited set of options - it does offer a guest network feature, but there are no parental controls and no capability to set up dynamic DNS. It was second to last for customer care, value, trust, and was only prevented from being last overall by the weak ratings of Hull’s KCOM.Broadband Genie's helpline is powered by Dixons Carphone.But that’s not to say that Virgin is poor value for money. Incompetent, untrustworthy, bad customer service Virgin Media: 2020-08-21 : Until July of this year, Virgin Media broadband was a reliable service. What a load of muck. All rights reserved. The speed is fluctuating drastically at the hub, so how is this happening. Where do I start with virgin. But that was then and this is now, and TiVo is looking so long in the tooth it might be renamed Bugs Bunny. I changed me package a couple of months ago. Rang them on phone for an hour before speaking to someone who told me it was fine. And the M200 package offers speeds around 3x higher (213Mb) for a minimal increase in price.The following ratings from Virgin Media customers are taken from our annual If you’re primarily interested in speed, then a Virgin fibre broadband service is probably the fastest you can get.All Virgin customers joining now will receive the latest Super Hub 3 Wi-Fi router. After cancelling still received a bill after being disconnected for a month. Virgin Media TV review. Poor internet, worst customer service ever experienced So, much faster broadband than Eir and Sky, a few more TV channels than Sky, and a better phone package if you're still a fan of landlines. you have the choice to select full screen, zoom or pillar box and I selected full mode thinking that it would be ok. Some salesperson convinced my mother she needed the most expensive package 500mb which is ridiculous. This is a dual-band router which supports the 802.11ac standard, as well as the older 802.11b/g/n protocols. Seriously would want to overhaul their contact for customers or will end up with none. I said are u serious are you trying to wind me up. You’ll also get access to a vast library of TV to view on-demand, and be able to watch selected channels on the go with Virgin TV Anywhere.For all of our broadband provider reviews, follow the links below:Virgin’s most significant advantage is undoubtedly its excellent broadband speeds. It took 5 mins of me asked and the woman on the phone to cancel my account. I asked him if UK was still in euro till jan 1st. Customer service , Absolute disaster . And there’s a massive choice of bundles which allow you to add premium TV services, a phone line with inclusive calls, and even mobile broadband and phone combos.Unfortunately, upload speeds aren’t quite as impressive. But with 2020 featuring the debut of many new high-speed providers, Virgin no longer stands out in that regard. Virgin Media V6 review: Virgin's 4K TiVo box promises to take the fight to Sky Q, and it looks promising. When you consider the speed, it stacks up very well against the competition. I was on live what's app chat talking to GARY from the technical team. It should be a relatively simple exercise but they run you around in circles redirecting you between their WhatsApp chat service, to their call center, and onto their online self service. Most unreliable and most expensive broadband in the country. I personally still wasn't sure, but hey. Customer Service is pretty much non existent. I sent him a screen shot of the text I got from virgin saying no charge in 170 countries across Europe. Lousy service. Virgin Media Ireland If you do wish to use another router, you’ll need to keep hold of the Super Hub and use it in “modem mode” for internet access only.However, Virgin’s network is not as widespread as the BT Openreach connections which dominate the UK. I made the mistake of upgrading to so called 1GB Network and have not gotten even 10% of that speed yet. We have discussed this extensively on Facebook. Reply yes it is. No call back and even though I sent them email about said above no contact. Do Not Sell My Info Next to this, service cuts off all the time. Alternatively, you can add channels on a 30-day, rolling-contract basis with add-ons that Virgin Media calls 'Personal Picks'. He informed me there would be a charge of 54 cent per mb. Best broadband company in Ireland so far. However, there was a period throughout most of July in which there were regular outages, not only for us, but also generally in the local area. The worst! Reply. Become a broadband expert with our help guides.By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies.It’s also a shame that while it provides fast downloads, the upload speeds are comparatively sluggish and barely an improvement over the performance offered by much slower (and cheaper) Openreach network fibre services.