Give it 5 minutes to reconnect

Careers https://crowdsupport.telstra.com.au/t5/Broadband-nbn/How-To-Troubleshoot-NBN-Issues/ta-p/340795 Apologies for any inconvenience in the meantime Done all the usual things. If you're having trouble getting this resolved or investigated, please raise a complaint through our online form via

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Upon submitting, you can expect contact within 5 business days & we'll aim to resolve within 10 business days. Find a store

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Can anyone provide an update on the NBN outage in Rockhampton ... need to know when it’s likely to be back up and running. Troubleshoot an issue You must be signed in to add attachments You must be signed in to add attachments https://say.telstra.com.au/customer/general/forms/Email-Complaint The outage was limited to Telstra’s home broadband network, including their NBN connections, but not any Telstra Mobile services.

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You need to try outages.telstra.com.

To Telstra’s credit I did spend almost 2 hours on the MyTelstra chat whilst they tried to fix my issue.

With direct debit there’s no need to give paying your bill another thought. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Give it 2 mins to reconnect For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

No joy.

Have you check your address on the outage board Power off your T-Gateway modem, wait for 30 seconds and then power it back on.

If you have one of the new white one's I'm mainly after the color of the link and online lights on the top of the modem.

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Critical Information Summaries

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Yes. If necessary, they will arrange a tech appointment for you. Find a store Telstra Health Telstra Wholesale

Consumer advice Financial hardship Troubleshoot an issue

Check for outages

- 812823 I work for Telstra in the following products.

Critical Information Summaries Since then, Telstra has admitted that the outage was just a DNS issue and not a malicious attack. It reports to your street level, not just a suburb. Additionally, I'm confident they will discuss the downtime once the service is back up & running.

A mass Telstra internet outage spanning Melbourne's eastern suburbs has caused uproar from frustrated residents as thousands of Victorians attempt to work from home amid the coronavirus pandemic. Contact us

Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.

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Investors

Telstra says outage initially blamed on cyber attack was actually a domain name server issue Customers in Brisbane, Sydney and Melbourne were …