What is the point in offering VIP slots when you cannot view items properly. I can't chase as there is a 1 hour plus wait on the phone, it won't accept a call back request and chat is not working. I ordered a pair of made to measure curtains on the 11th June, I received an email saying the would be with me by the 24th June- they never arrived! Next page Visit this website A great light show. Log out Support Center What a waste of my time!! Gave them my details who then said I need to speak to someone else... again passed through, only this time was on hold and the call ended aka hung up on. Help Marie-Luce Beaulieu Outsourcing calls overseas again. Next page Categories We ordered all the furniture in our house from them and it has been a really frustrating and disappointing experience. Very nice clothes although they are sometimes a little tight. I called next and they said I would have to wait 21 days, I kept ringing within that time to chase where they were and they had no answers- I kept saying they must have been lost but they kept saying they would look into it! Write a review. For companies Exceptional customer service training will be a game-changer for both small business owners/enterprises. So I tried the phone, I couldn’t understand what the person was saying. See business transparency Contact 3 Excellent customer service … For companies Support Center Privacy Policy 5 The lady at Canon said that was right, even on international stock. There was just excuses about forgetting to send an email and we would have it by Thursday another three days later. I have been loyal customer for many years but now I’m so disappointed with next. Next emailed on the 24th August to say item not available and couldn't determine another delivery date. So overall, the communication and ridiculous wait time has me regretting I ordered through them. See business transparency Superb. I have always worn size 10 jeans. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I have a Nest Generation 3 thermostat that stopped connecting to the internet after a few months but it was under warranty so OK. Now on my account it is saying it won’t be delivered by Friday which it too late and by far not good enough. Thank you. Next have been taking duplicate payments from my account for around a week now. I ordered two items that were scheduled to arrive Wednesday 2nd but only one parcel was delivered on that date. 1 The customer service with this company is outstanding! Love y’all! Next Reviews 3,354 • Bad . I never seen that package. What an utter waste of time, worse call centre I have ever contacted. Log in Contacted customer service and they are asking for a video of the issue? What a joke. I’ll definitely order from here again. Fantastic service, delivered within 24 hours. I don't care what they say about Covid-19 being the reason. I Contacted them online this evening. Sign up My Settings Thank you so much for the lens arrived in perfect condition yes there was a delay but it was not new day deals fault it was definitely down to the courior losing the shipment if you have the same thing happen to you please check your postage date on your parcel was definitely posted same day I ordered the customer service team were brilliant kept me informed at all times even took the time to ring me bigger companies don't do that very often the response to my email was super fast I will definitely buy again the wait did not put me off at all I saved over £120 so once again thank you p/s to all buyers we don't live in a perfect world things do go wrong The orders came in several shipments days and weeks apart and subsequently, those I returned unsuitable items as and when they were delivered. Next Not sure what else to now, shoddy for such a large retailer. Fantastic price & exceptional customer service! 4 For companies Light #4 just wont take a charge, all other lights work fine but this one wont come on. I brought this coat for my grandson and he loves it. Share. Fantastic customer service from Elliott - Team Coach at the Leeds Thorpe park branch today 9/9. 3.6. nextdeal shop.com. Absolutely disgusting service, ordered a side table over 4 weeks ago, didn’t hear anything from them until this week, then they took the payment three times from our bank! 2 There was a LOT of rif raf with getting the item delivered to store and then redirected to my house. Super quick and easy experience! Disgusting customer service! Useful. The first set lasted over 3 years. Log in Nothing in stock and website not working properly. nextdeal shop.com. In a time when delivery times can't be guaranteed, these guys kept me informed and replied to my questions instantly. Trust in reviews My camera arrived next day as promised and was followed up within an hour of the delivery with a phone call to make sure everything was ok which I thought was a very good thing to do.