That is why Golden Rule behavior is embraced by most of the winning companies.” – Colleen Barrett"Make your marketing so useful, people would pay for it."

117. I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me'.Everything can be taken from a man but one thing: the last of human freedoms - to choose one's attitude in any given set of circumstances, to choose one's own way.I fear not the man who has practiced 10,000 kicks once, but I fear the man who has practiced one kick 10,000 times.There are basically two types of people. It happens by design.” – Clare Muscutt"Good customer service costs less than bad customer service." In a world that is changing really quickly, the only strategy that is guaranteed to fail is not taking risks.” – Mark Zuckerberg“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” – Lauren Freedman“Repeat business or behavior can be bribed. I'd just like to be treated like a regular customer. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff BezosBlake Morgan is a customer experience futurist.

Give them what they want - and a little more. All good things are difficult to achieve; and bad things are very easy to get.You drown not by falling into a river, but by staying submerged in it.To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment. Blake is the author of two books on customer experience. Customers are transforming faster than we are, and if we don’t catch up, we’re in trouble.” – Ian Schafer“If you want to be a good brand and have a value exchange with the customer… you’ve got to have the listening mechanisms that can catch up to the customer as well.” – Kelly Soligon“Excellent customer service is the number one job in any company! Loyalty has to be earned.” – Janet Robinson“To earn the respect (and eventually love) of your customers, you first have to respect those customers. I have respect for the past, but I'm a person of the moment. She is the author of the new book "The Customer Of The Future: 10“The way to a customer’s heart is much more than a loyalty program.

But it's often misunderstood, Katie Dill, Lyft's design guru, said. Don't let the noise of others' opinions drown out your own inner voice. They want their interactions to be convenient, timely, efficient, and, above all, tailored to their needs. – Tony Hsieh“Innovation needs to be part of your culture. He is part of it. If you think about that, you’ll do things differently.” – Warren BuffettThis is a BETA experience. Treat each customer as if they are the only one!” – Laurice Leitao“Everyone from the CEO down to the contact center agent should know what it feels like to be a customer.” – Blake Morgan"We don't want to push our ideas on to customers, we simply want to make what they want." This is how the whole scheme of things works. They strengthen others by increasing self-determination and developing competence.” – Deb Calvert“Customer experience is one of the two core pillars of customer retention; the thing is, you can’t grow if your customers don’t stick around.” – Jes Kirkwood“If you don’t have anybody in the room to look up to then you have to be the one.” – Jeannie Walters“There is only one boss. Humanize yourself. Prospective customers just want you to throw out a number, but you need to use the opportunity to deepen the relationship. You may opt-out by “Leaders foster collaboration by building trust and facilitating relationships. "Customer service shouldn't just be a department, it should be the entire company." Sam Walton. Be nice to them.” — Gene Caballero© 2020 Forbes Media LLC. She is a contributor to Forbes and the Harvard Business Review. He is the purpose of it.