Mark Forums Read; Quick Links. What Our Clients Have to Say "Geek Squad is the best! "Our leadership is very passive, typically advising to operate as normal unless told otherwise," one agent said.Best Buy has issued some guidance in internal emails. Chat with Geek Squad Agent Geek Squad and Best Buy. After 2 days, they called me and told me that my motherboard was out, and that I would need a new one, which would cost me $149.99 + installation charges. It has not been just myself, and not just things regarding TV's. I contact Geek squad again, and they flat out say they absolutely will not cover it during the manufacturers warranty period, end of story. Never had an issue with that..I can adjust away and have detailed conversation with the sales person The subsidiary was originally an independent company founded by "Chief Inspector" Robert Stephens on June 16, 1994, and offers various computer-related services and accessories for residential and commercial clients. I took the side door off, re-connected the ATX power connector and told him to take it back there and turn it on...........He did. Please address everyone!" I'm going to theorize BestBuy will be gone within the next 5 years anyway. . I love knowing my electronics are protected and there is no deductible for replacement or repair if I do have a problem." Best Buy is a lousy company to do business with. Selecting 'Edit Text' from this menu will also allow you to edit the text within this text box. Astonishing. They told me that it would be a couple of days and I would be charged a $49.99 diagnosis fee. No problem. Best Buy is a lousy company to do business with. I did this and Sony will not cover it. "They have compared their employees to 'essential workers' [...] such as gas stations, hospitals, grocery stores. Good to know info. If a customer is showing symptoms while an agent is in their home, the agent is allowed to cancel the current appointment. In 2002, … I contact Geek squad again, and they flat out say they absolutely will not cover it during the manufacturers warranty period, end of story. I'd also try Twitter and any other of their social media accounts you can find. I did this and Sony will not cover it. I also have the Geek squad warranty for this TV, though I am still under the manufacturer warranty period. In this particular case the illness appears to be unrelated to the coronavirus, the agent said. products and services. Motherboard granted all of the employees anonymity as they weren't authorized to speak to the media. "There is absolutely nothing about field services. Unfortunately, I live in KY, where the limit for small claims is an item valued at $2500 or less. a comment posted under Best Buy's announcement in an internal messaging system obtained by Motherboard reads. Posts : 51. And offers me a "sweet deal" to remove the virus and install Norton for $99. Also post a question on BBY's site asking about warranty coverage - people will see it if they don't immediately take it down. Many Geek Squad employees told Motherboard that their customers are most at risk of having a severe case of Covid-19, because many of them are elderly or have underlying health conditions.One internal message obtained by Motherboard said that "deliveries and installations will continue wherever permitted under strict safety guidelines that we are sharing with relevant teams and customers. Windows 10 New 05 Sep 2015 #1. "Employees for Best Buy-owned Geek Squad who visit people's homes to install electronics are fearful that they may get sick or help spread the coronavirus as they are told to keep working during the pandemic. . For instance, what is your passion and why or what does your company offer, i.e. I would avoid them like the plague. I'll try their website. However, as it's still under the manufacturers warranty, I would have to go through them first.