Our consumer law expert, Deborah Parry, said that “if a consumer is being sold a package and isn’t aware that some of the items in that package are optional and there’s an extra charge for them then this will be assumptive selling.”Investigative reports produced by the Your Money Their Tricks team ... 2019; 2018; 2017; 2016; DFS Key Dates … The latest DFS Furniture Plc (DFS) Ord GBP1.50 share price (DFS). As a company, we take care to ensure sales guidelines for our staff are realistic, reflecting genuine customer demand. This is despite there being a number of exclusions listed in the terms and conditions. Supershoppers monitored the DFS sofa sales over a two-month period this year, and found that in 22 occasions, when a sale ended on one sofa, a new similar one was released at the sale … We visited ten different DFS stores around the country to find out for ourselves the truth about DFS’s sales techniques.We also witnessed overselling when it came to the five year fabric protection insurance. The details of the order should be made clear every step of the way and then confirmed or amended at the end of the sale in the formal quotation process. Buy now: Argos Home Chesterfield 3 Seater Velvet Sofa – Green, WAS £499.99, NOW £399.99, Argos. OFF . We train our staff to follow this ethos and if there have been any cases where this has not been followed, then it is very much against our beliefs on how to do business. SALE . I would really like recommend that you check the price To get a cheap price or whole lot. On top of that, he omitted to tell us about the £45 delivery charge as well, instead hiding both these costs within the monthly repayment figures.All ten stores we visited tried to persuade us to upgrade from the Jive’s standard fibre filled cushions, to the more expensive foam cushions by telling us it would be difficult to maintain and wouldn't look good.So far as seat fillings are concerned, staff are trained to explain the difference between foam and fibre-filled cushioned seats and to make clear that regular plumping and turning are required to maintain the look of the fibre-filled cushions. In fact, three went even further and told us that the tenants could pretend to be the landlords in order to validate the claim or the way to do it would be for us to call and say there was a mark on the sofa and someone would go out to the rented house and fix it, something that Deborah Parry says would not only “void the insurance policy but it could also be a criminal offence under the fraud act.”We supply 40,000 customer orders per month, and believe that our principles, training and processes are all reflected in our feedback surveys, in which less than 0.05% (that is, one twentieth of one per cent) of customers raise any concerns about the sales process. Share Prices. Key Dates for DFS. Our UK based sofa experts are ready to take your call now. Above all, DFS wishes to make absolutely clear that for any member of its staff to advise customers on how claims could be manipulated would be totally unacceptable and, if proven, would be dealt with severely under our disciplinary process. Free phone number. When is the next DFS Winter Sale in 2020 This page has been produced to inform you and keep you updated on the exact date for the next DFS Winter Sale, if … Details . However, we constantly strive to improve our service, and if any customers have not been treated fairly then we apologise unreservedly.They added that they sometimes also oversell the benefits of the stain protection insurance as the exclusions are never explained properly. We just sell it to everybody. Comprehensive details of the coverage are set out in the sales contract as well as on the DFS website.We are rigorously investigating the points put to us by the BBC. Dfs Furniture Plc Ord Gbp1.50 Upcoming Financial Events. Get Deal. enjoy savings of up to £200 on dining tables and chairs. This is Halo Luxe.Our range of RESILIENCE fabrics takes this to the next level to ensure their suitability for even the most lived in home. See the fantastic offers & sale discounts available on quality DFS fabric sofas. Sale . We are confident the overwhelming majority of staff treat customers with the respect they deserve, but if there have been any instances where this hasn’t been the case, we have a zero tolerance policy and will take appropriate action. Expires 25-9-20. Our experience and continued investment in British craftsmanship mean we can bring you the largest choice of sofas in the UK.Experience the luxury of this unique leather range. She stated that the the date on the tracking app is when the sofa arrives at the DFS warehouse location. The guidelines are designed so that staff are not placed under undue pressure and instead are in the best possible position to present a balanced and transparent view of the options open to customers. Now we are halfway through July and the date on the tracking app keeps moving back. you can save up to £220 on selected footstools. ???INACTIVITY_WARNING_DIALOG_TEXT??? My partner and I were taken in by DFS's amazing offers, (don’t they always have a sale on !!) They stated that “it’s really clever psychology, we talk about the sofa, we talk about the service and then just add everything on, congratulate you, thank you very much, make you feel really good and show you the door.” Although extras are detailed on the final bill, according to this insider, staff sometimes hide the cost of these extras within the monthly repayment figures and customers may not realise just how much the total cost will be “you say it’s going to be £40 a month and then you say thank you very much and get them to sign but in the mean time you’ve added all those things because I have mentioned them”.Read about our approach to external linking.The “Sofa Care” fabric protection policy leaflet clearly states that the information provided in it is only a summary and that limitations and exclusions apply. In a statement, DFS said: "The gross assets of Sofa Workshop at 30 June 2019 were £10.2m, the loss before tax in the 48 week period to 30 June 2019 was £2.9m.