I spoke to Kia consumer affairs and they planned on reaching out to them in regards to how they treated me. They were unprofessional 2) misrepresented their product (told me the car that I leased was top of the Optima line with all options.It was not. • This dealership does not understand customer service.First of all, when I purchased my car here, the paperwork was incorrect, and they just said oh it'll be no big deal. I drive all the way to the Kia dealership in Troy to get my car serviced now. I told him when Bay showed me the agreement I signed it was from their finance dept. Typical bait and switch. Ask Us Anything . Only showed me one car with options I did not want. We were told the price on-line was a mistake. 616-323-1400. View All. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. Maybe a competitor trying to make you look bad? One where pushy sales people are replaced with warm, friendly service and some of the best cars and…, "I called Thursday morning to get an estimate and availability. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Wow, all the terrible reviews. For some reason, my review was hidden. But hopefully they're sitting on their inventory like the many other crooked car dealerships. View new, used and certified cars and get auto financing from a Auburn Hills car dealer Excellent service; they were able to perform the service at short notice. It's exactly the reason! Get Lease Payment. She said, "Can't your mother or your cousin sign for you?" Courteous, friendly and just plain great people to deal with. Then the "courtesy shuttle" is unavailable to customers!!!!! They did the recall work, so they said. I ended up breaking down on the highway on the way up North to my brother's wedding and had to have my car towed about 19 miles to the nearest Kia dealership. Service was quick & car was clean when returned. Summit Place Kia Price $15,815 Sign Up For Price Drop Alerts Work with Sales Remotely. The part is approx $700.-$800. They did the recall work, so they said. 248-220-6415. When you step on our lot, you'll experience a different kind of car-buying. Summit Place Kia Price $15,651 Sign Up For Price Drop Alerts Work with Sales Remotely. Then the abs and brake light came on. Useful. Someone from their office contacted me SEVERAL times the next business day, emailing and calling my cell phone while I was at work, like once every 15 minutes. New 2020 Kia Rio LX Sedan. I will try a couple other dealerships before I leave Kia all together. I recently moved to West Michigan from California and was sad to leave our, Salesman was very patient with me and worked overtime with me as it took me 2 days and about 5 hours the second day to come to an, "I am in town from Chicago because my dad is having open heart surgery. Get Approved. • It's exactly the reason! We liked it. Schedule Test Drive. Summit Place KIA … Value Your Trade. No accident or damage reported to CARFAX. In addition the salesperson was rude.Will buy somewhere else. I have a certified mechanic who unplugged the part they said they replace and there was water inside. Get Approved. AVOID THIS DEALERSHIP!! If people aren't allowed to tell the real story, why do sites like Yelp even exist?Let me know if you want the proof. From arriving and being acknowledged within 60 seconds, to being walked back to my car, I have nothing but good things to say. I told them I didn't even need to drive the car I just needed to to turn it on and press the brake pedal and the salesman Hector refused. Last serviced in Auburn Hills, MI on 06/16/20 • Vehicle serviced • Pre-delivery inspection completed • Oil and filter changed • Rear wiper blade replaced • Air filter replaced • Cabin air filter replaced/cleaned • Four tires replaced • Four wheel alignment performed • Brakes replaced. He had nothing prepared when we came in, and ran NO numbers when I was there. • Ask Us Anything . Schedule Kia service, order OEM parts, test drive a vehicle, or meet with our sales and financing members at your local Summit Place Kia Automotive dealership today. I would have had no problem if this dealership hadn't lied without my permission. The service crew at Summit Place Kia West did a great job though! Ha!I called at lunch and she told me I qualified for their $99 down program.